AI phone receptionist
Wave 1 / Piloting nowAnswers routine calls at any hour and always says it is an AI assistant.
Each crew runs a small set of defined tasks within the rules you set, and Control Room checks the work. Run entirely by AI. A human steps in only when it truly matters.
Answers your phone, WhatsApp and website chat, books appointments and takes clear messages, day and night. This is the crew behind the Nightshift Phone Desk.
You set: Your approved answers, opening hours, booking rules and who receives callback requests.
Answers routine calls at any hour and always says it is an AI assistant.
Sends each caller the right way: an answer, a booking, a message or a callback request for your own team.
Answers only from information you approve, such as your hours, location and services.
Books, moves and cancels appointments in your connected calendar and sends reminder messages. Reminder calls come in wave 2.
Takes down what each caller needs after hours, and answers on WhatsApp and your website chat.
Qualifies new enquiries, keeps your customer records current and follows up so warm leads do not go cold.
You set: Your price list, the questions it may ask, your contact rules and which offers it may mention.
Asks new enquiries a few set questions to find out what they need and how soon.
Adds each enquiry, call summary and next step to your customer records.
Prepares quotes from your fixed price list. If a price or availability cannot be checked, it declines to quote and records why.
Follows up on quotes and enquiries people asked about, by message or permitted call, within the contact rules you set.
Reminds past customers about renewals or a next visit, only where they agreed to hear from you.
Sends polite payment reminders now. Invoicing from verified records and receivables matching follow in later waves.
You set: Your reminder wording, contact times and which invoices it may chase. It never moves money or offers discounts.
Sends invoice reminders within the contact times and wording you approve.
Creates invoices only from bookings or orders that your own records confirm.
Spots an invoice that looks like a repeat and holds it until you decide.
Matches payments received to open invoices and lists what is still owed.
A short report of what was invoiced, paid and overdue.
Keeps your website and listings current and watches your reviews, using approved templates and verified facts.
You set: Your verified business facts, your approved content and which listings it may change.
Builds your site from a tested template with facts you have verified.
Checks that your site is up and working, and alerts you if it is not.
Publishes only the updates you have approved.
Keeps your hours and details current on listings, where each platform allows it.
Watches for new reviews and adds them to your Morning Brief.
Watches stock and suppliers and handles routine orders inside the limits you set.
You set: Your stock levels, approved suppliers and spending limits.
Tells you when an item falls below the level you set.
Compares prices across your approved suppliers.
Raises routine orders only under the spending limit you set.
Watches the status of incoming deliveries and flags delays.
Turns the night's work into the Morning Brief and flags anything that needs your decision.
You set: Who receives the Morning Brief, when it arrives and what counts as an exception.
A short report each morning: what the crew did, what stopped and what needs you.
Tells you as soon as a task stops, with the reason.
Your calls, bookings and follow-ups in one view.
Watches competitors' public prices and notes changes.
Finds public tenders that may fit your business and checks the basic eligibility rules.
Coordinates every crew, checks the work against your rules and real records, and stops safely when something is wrong.
You set: The permissions each crew has and who is alerted when something stops.
Sends each task to the right agent and tracks it until it is done or stopped.
Confirms each action is inside the authority you gave before it runs.
Records every action with the time, the agent, the source and the result.
A separate check against your calendar, records and rules, not the agent marking its own work.
Retries a failed step a set number of times, then stops, records why and alerts you.
We only call a task autonomous once it passes our release gate. Nothing below is shown as live until it does.
Phone and WhatsApp reception, appointment booking, approved FAQ support, invoice reminders and the Morning Brief.
Lead qualification, quotes, website maintenance and CRM updates.
Purchasing, reconciliation and dispatch workflows, after thorough integration testing.
Wave 1 is piloting now with appointment-based businesses in Jamaica. Tell us about yours and get a free preview.